Question 1

When will my subscription be delivered?

Accepted Answer

Your first box shall be shipped within 2 days of receiving your subscription order. All subsequent months are shipped between the 4th and the 7th of the month. UK deliveries typically take 2-3 days, EU typically 4-6 days and USA and the rest of the world typically 7-10 days. Delivery may take longer in busy periods.

Question 2

When will I be charged each month?

Accepted Answer

Your initial subscription charge shall be processed at the point of purchase and following monthly payments shall be the same date in the following month.

Question 3

Can I choose the designs?

Accepted Answer

It's a polite no. Think of it like a lucky dip for socks except you win every time. We're good at making popular patterns so you're in good hands.

Question 4

What size should I choose?

Accepted Answer

Bryt socks come in 2 sizes. Size 36-40 is our small size and size 41-46 is our large size. We suggest if you are borderline to go for the larger size.
 
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Question 5

Can I change my delivery address part way through my subscription?

Accepted Answer

Yes, to change, please email support@bryt.com with your name, email address used to place our order and new delivery address. We ask you inform us of any address changes at-least 24 hours before the last working day of the calendar month.

Question 6

Can I subscribe to more than 1 pair a month?

Accepted Answer

Yes. At Checkout you will be given the option to upgrade to 2 pairs a month.

Question 7

Can I cancel my membership?

Accepted Answer

You can cancel your subscription at anytime. To cancel, please email hello@alphs.co with your name and request to cancel. Your request needs to be received atleast 48 hours before your next payment is due otherwise your membership shall continue into the next month and no refund shall be given.
If you wish to cancel before receiving your first subscription your request should be received within 14 days of subscribing to the service and atleast 24 hours before the end of that calender month.

Question 8

How should I care for my socks?

Accepted Answer

First of all we recommend you wash your socks between 30 °C and 40 °C. You should turn your socks inside out whilst washing. Avoid ironing your socks and avoid bleaching.
 
We advise they are kept out of the tumble dryer. Whilst we pride ourselves on the finest combed cotton quirky socks, we know the tumble dryer accelerates the rate of wear and tear.

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